FAQ
Where will my order ship from?
Your Hoodies will be shipped either from Los Angeles or Philadelphia.
Will I be charged customs for my order?
An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
My order should be here by now, but I still don't have it. What should I do?
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address
● Ask your local post office if they have your package
● Stop by your neighbors in case the courier left the package with them
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us at info@chsbynd.com with your order number. If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Check out the shipping costs on the "shipping information" page.
We print or embroider the Hoodies after the order comes in, so that we won't have any products that will lie there forever if no one wants it. We have our blanks and our machines. When you order we produce.
How do I track my order?
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@chsbynd.com.
I received a wrong/damaged product, what should I do?
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at info@chsbynd.com within a weeks' time with photos of the damaged product, your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible!
Do you offer refunds?
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@chsbynd.com with photos of wrong/damaged items and we’ll sort that out for you. But we can't accept returns because the products are made on-demand.
Can I exchange an item for a different size/color?
Unfortunately, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts.
Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@chsbynd.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!